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Garanti BBVA Mobile 5.4 / 10 DXR AI INDEX

🇹🇷 Turkey

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49% 🙂 Positive 7127
49%
🇹🇷
51%
🌍
62%
43% 😕 Negative 6170
43%
🇹🇷
42%
🌍
33%
8% 😎 Neutral 1142
8%
🇹🇷
7%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-22 - 2024-12-29 376 Login & Access General Support & Assistance App Design Technical Issues
2024-12-15 - 2024-12-22 437 Login & Access General Support & Assistance App Design Technical Issues
2024-12-08 - 2024-12-15 386 Login & Access General Support & Assistance App Design Technical Issues
2024-12-01 - 2024-12-08 356 Login & Access General Support & Assistance App Design Technical Issues
2024-03-31 - 2024-04-07 316 Login & Access General Support & Assistance App Design Technical Issues
2024-02-04 - 2024-02-11 358 Login & Access General Support & Assistance App Design Technical Issues
2024-01-28 - 2024-02-04 353 Login & Access General Support & Assistance App Design Technical Issues
2024-01-21 - 2024-01-28 347 Login & Access General Support & Assistance App Design Technical Issues
2024-01-14 - 2024-01-21 377 Login & Access General Support & Assistance App Design Technical Issues
2024-01-07 - 2024-01-14 422 Login & Access General Support & Assistance App Design Technical Issues

Garanti BBVA Mobile 🇹🇷 Turkey 🌍 Global
Non-Customers 1 100% 57% -37%
ATMs 12 100% 79% 11%
Search 10 65% 82% 36%
Language 4 43% 11% -21%
App Speed Important 153 34% 34% 35%
General Important 9119 31% 45% 58%
Advertising 3 14% -7% -70%
Loyalty Program Important 51 4% 10% -6%

Garanti BBVA Mobile 🇹🇷 Turkey 🌍 Global
Investments 4 0% 40% 27%
App Design Important 1109 -1% 8% 44%
Profile & Settings 4 -17% -34% -59%
Transaction History 9 -17% -2% -50%
Fees, Limits & Charges 98 -18% -15% -49%
Repeat Transactions 1 -33% -31% -40%
Support & Assistance Important 1039 -42% -28% -34%
Currency & FX Accounts 1 -50% 35% 40%
Money Transfers 220 -50% -46% -4%
Deposits & Accounts 13 -55% -32% -26%
QR Payments 10 -61% -75% -61%
Notifications & SMS 34 -64% -74% -77%
Balances & Products 4 -67% -69% -78%
Account Blocking 13 -73% -63% -70%
Ecosystem 10 -75% -58% -64%
Payments 4 -75% -55% -5%
Cash Loans 152 -82% -60% -64%
Technical Issues 427 -82% -83% -69%
App Updates 17 -83% -72% -75%
Cards 173 -86% -81% -52%
Login & Access Important 1744 -94% -92% -85%