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DKB 2.8 / 10 DXR AI INDEX

🇩🇪 Germany

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26% 🙂 Positive 1520
26%
🇩🇪
44%
🌍
62%
72% 😕 Negative 4271
72%
🇩🇪
53%
🌍
32%
2% 😎 Neutral 124
2%
🇩🇪
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-08 - 2024-12-15 149 Login & Access General Support & Assistance App Design App Updates
2024-12-01 - 2024-12-08 180 Login & Access General Support & Assistance App Design Technical Issues
2024-11-24 - 2024-12-01 194 Login & Access General Support & Assistance App Design Technical Issues
2024-11-17 - 2024-11-24 179 Login & Access General Support & Assistance App Design Technical Issues
2024-11-10 - 2024-11-17 161 Login & Access General Support & Assistance App Design Technical Issues
2024-10-27 - 2024-11-03 183 Login & Access General Cards Support & Assistance App Design
2024-10-06 - 2024-10-13 154 Login & Access General Support & Assistance App Design Technical Issues
2024-09-29 - 2024-10-06 166 Login & Access General Support & Assistance App Design Technical Issues
2024-09-22 - 2024-09-29 162 Login & Access General Support & Assistance App Design App Updates
2024-09-08 - 2024-09-15 160 Login & Access General Money Transfers Support & Assistance App Design

DKB 🇩🇪 Germany 🌍 Global
Investments 2 0% -69% 27%
General Important 3082 -18% 28% 58%
App Speed 20 -44% -3% 35%
Notifications & SMS 7 -45% -90% -77%
Advertising 3 -50% -82% -70%
Language 2 -50% 0% -21%
Ecosystem 2 -50% -36% -64%
Transaction History 4 -57% -72% -50%
Profile & Settings 2 -60% -77% -59%
App Design Important 864 -65% -52% 44%
Deposits & Accounts 3 -67% -61% -26%
Loyalty Program 3 -71% -51% -6%
Money Transfers 80 -80% -61% -4%
QR Payments 9 -81% -72% -61%
Payments 81 -85% -86% -5%
Support & Assistance Important 375 -86% -81% -34%
Fees, Limits & Charges 55 -86% -90% -49%
Technical Issues 211 -88% -80% -69%
Cards 149 -93% -85% -52%
Login & Access Important 840 -93% -92% -85%
Account Blocking 25 -96% -95% -70%
App Updates 73 -96% -91% -75%
Cash Loans 18 -100% -90% -64%
Repeat Transactions 1 -100% -95% -40%
Balances & Products 4 -100% -99% -78%