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Barclays 8.0 / 10 DXR AI INDEX

🇬🇧 United Kingdom

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79% 🙂 Positive 18847
79%
🇬🇧
75%
🌍
62%
19% 😕 Negative 4506
19%
🇬🇧
23%
🌍
32%
2% 😎 Neutral 468
2%
🇬🇧
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-15 - 2024-12-22 547 General Money Transfers App Speed App Design Technical Issues
2024-12-08 - 2024-12-15 536 General Money Transfers App Speed App Design Technical Issues
2024-11-24 - 2024-12-01 553 General Money Transfers App Speed App Design Technical Issues
2024-03-24 - 2024-03-31 542 Login & Access General Money Transfers App Design Technical Issues
2024-03-10 - 2024-03-17 563 General App Speed Support & Assistance App Design Technical Issues
2024-02-25 - 2024-03-03 631 General App Speed Support & Assistance App Design Technical Issues
2024-02-18 - 2024-02-25 538 General Money Transfers App Speed App Design Technical Issues
2024-01-28 - 2024-02-04 534 Login & Access General Money Transfers App Design Technical Issues
2024-01-21 - 2024-01-28 525 General Money Transfers App Speed App Design Technical Issues
2024-01-07 - 2024-01-14 520 General Money Transfers App Speed App Design Technical Issues

Barclays 🇬🇧 United Kingdom 🌍 Global
Non-Customers 1 100% -14% -37%
App Design Important 4036 93% 85% 44%
General Important 12068 78% 79% 58%
ATMs 5 75% 28% 11%
App Speed Important 1592 72% 63% 35%
Search 1 60% 58% 36%
Loyalty Program 52 43% 38% -6%
Money Transfers Important 1147 39% 28% -4%
Currency & FX Accounts 35 38% 61% 40%
Support & Assistance Important 940 21% -15% -34%
Ecosystem 14 11% 30% -64%
Repeat Transactions 21 8% 15% -40%
Investments 10 6% 57% 27%

Barclays 🇬🇧 United Kingdom 🌍 Global
Language 2 0% -49% -21%
Payments Important 413 -1% 5% -5%
Transaction History 134 -8% -16% -50%
Deposits & Accounts 78 -8% 19% -26%
Account Blocking 127 -10% -53% -70%
Fees, Limits & Charges 83 -15% -18% -49%
Technical Issues Important 1299 -23% -43% -69%
Notifications & SMS 69 -32% -54% -77%
App Updates 275 -35% -67% -75%
Cash Loans 30 -36% -17% -64%
Cards 183 -39% -4% -52%
Profile & Settings 44 -40% -58% -59%
Login & Access Important 1033 -42% -66% -85%
QR Payments 7 -47% -31% -61%
Advertising 25 -53% -55% -70%
Balances & Products 97 -55% -59% -78%