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Lloyds Mobile Banking 7.8 / 10 DXR AI INDEX

🇬🇧 United Kingdom

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75% 🙂 Positive 11801
75%
🇬🇧
75%
🌍
62%
23% 😕 Negative 3641
23%
🇬🇧
23%
🌍
32%
2% 😎 Neutral 326
2%
🇬🇧
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-15 - 2024-12-22 421 Login & Access General App Speed App Design Technical Issues
2024-12-08 - 2024-12-15 415 General Money Transfers App Speed App Design Technical Issues
2024-11-24 - 2024-12-01 439 Login & Access General Money Transfers App Speed App Design
2024-11-17 - 2024-11-24 410 Login & Access General App Speed App Design App Updates
2024-11-10 - 2024-11-17 429 Login & Access General App Speed App Design Technical Issues
2024-11-03 - 2024-11-10 413 Login & Access General App Speed App Design App Updates
2024-10-27 - 2024-11-03 474 Login & Access General App Speed App Design App Updates
2024-10-20 - 2024-10-27 472 Login & Access General App Speed App Design App Updates
2024-10-13 - 2024-10-20 546 Login & Access General App Speed App Design App Updates
2024-06-30 - 2024-07-07 557 Login & Access General App Design Technical Issues App Updates

Lloyds Mobile Banking 🇬🇧 United Kingdom 🌍 Global
Language 1 100% -49% -21%
App Design Important 2752 85% 85% 44%
App Speed Important 899 80% 63% 35%
General Important 8178 78% 79% 58%
Loyalty Program 28 57% 38% -6%
Money Transfers Important 485 48% 28% -4%
Currency & FX Accounts 32 37% 61% 40%
Ecosystem 10 36% 30% -64%
QR Payments 11 25% -31% -61%
Investments 8 25% 57% 27%
Support & Assistance 415 20% -15% -34%
Payments 200 18% 5% -5%

Lloyds Mobile Banking 🇬🇧 United Kingdom 🌍 Global
Fees, Limits & Charges 38 -4% -18% -49%
Repeat Transactions 11 -11% 15% -40%
Cash Loans 29 -12% -17% -64%
Deposits & Accounts 28 -17% 19% -26%
Transaction History 81 -27% -16% -50%
Account Blocking 62 -29% -53% -70%
Advertising 10 -33% -55% -70%
Technical Issues Important 747 -35% -43% -69%
Cards 115 -51% -4% -52%
Profile & Settings 63 -52% -58% -59%
App Updates Important 371 -57% -67% -75%
Notifications & SMS 56 -58% -54% -77%
Balances & Products 43 -62% -59% -78%
Login & Access Important 1095 -65% -66% -85%