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HSBC UK Mobile Banking
6.0 / 10
DXR AI INDEX
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55%
🙂 Positive
2710
🇬🇧
🌍
43%
😕 Negative
2158
🇬🇧
🌍
2%
😎 Neutral
99
🇬🇧
🌍
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| Week | Reviews | Scenarios |
|---|---|---|
| 2024-12-15 - 2024-12-22 | 129 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-12-08 - 2024-12-15 | 139 | Login & Access General Support & Assistance Technical Issues App Updates |
| 2024-12-01 - 2024-12-08 | 116 | Login & Access General App Speed Support & Assistance Technical Issues |
| 2024-11-24 - 2024-12-01 | 152 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-11-17 - 2024-11-24 | 170 | Login & Access General App Speed Technical Issues App Updates |
| 2024-11-10 - 2024-11-17 | 213 | Login & Access General Support & Assistance Technical Issues App Updates |
| 2024-11-03 - 2024-11-10 | 443 | Login & Access General Support & Assistance Technical Issues App Updates |
| 2024-09-29 - 2024-10-06 | 117 | Login & Access General Support & Assistance App Design Technical Issues |
| 2024-09-22 - 2024-09-29 | 123 | Login & Access General Money Transfers Support & Assistance Technical Issues |
| 2024-09-01 - 2024-09-08 | 112 | Login & Access General Money Transfers App Design Technical Issues |
|
HSBC UK Mobile Banking
|
🇬🇧 United Kingdom | 🌍 Global | |
|---|---|---|---|
| General Important 2254 | 50% | 79% | 58% |
| App Design Important 380 | 46% | 85% | 44% |
| Loyalty Program 13 | 26% | 38% | -6% |
| Money Transfers Important 202 | 12% | 28% | -4% |
| App Speed Important 173 | 12% | 63% | 35% |
|
HSBC UK Mobile Banking
|
🇬🇧 United Kingdom | 🌍 Global | |
|---|---|---|---|
| Currency & FX Accounts 9 | 0% | 61% | 40% |
| Investments 3 | -11% | 57% | 27% |
| Support & Assistance Important 285 | -15% | -15% | -34% |
| Deposits & Accounts 24 | -28% | 19% | -26% |
| Cash Loans 8 | -29% | -17% | -64% |
| Fees, Limits & Charges 20 | -36% | -18% | -49% |
| Payments 63 | -40% | 5% | -5% |
| Ecosystem 3 | -50% | 30% | -64% |
| QR Payments 4 | -50% | -31% | -61% |
| Profile & Settings 16 | -59% | -58% | -59% |
| Account Blocking 30 | -63% | -53% | -70% |
| Cards 64 | -69% | -4% | -52% |
| Transaction History 32 | -71% | -16% | -50% |
| Balances & Products 25 | -72% | -59% | -78% |
| Advertising 8 | -73% | -55% | -70% |
| Technical Issues Important 521 | -79% | -43% | -69% |
| App Updates Important 202 | -84% | -67% | -75% |
| Login & Access Important 529 | -84% | -66% | -85% |
| Notifications & SMS 94 | -90% | -54% | -77% |
| Repeat Transactions 4 | -100% | 15% | -40% |
| Non-Customers 1 | -100% | -14% | -37% |